Refund policy

Return & Refund Policy

At Vicky’s Style Boutique, many of our products are made to order especially for you. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 14 days of delivery at info@vickysstyle.com and include your order number together with clear photos of the issue.

Once your claim has been reviewed and approved, we will arrange either a replacement or a refund, as appropriate.

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.

Non-returnable items

We do not accept returns or exchanges for:
- made-to-order or personalised products
- items purchased in the wrong size or colour by the customer
- gift cards
- items that have been worn, washed, used, or damaged after delivery

European Union customers

Where applicable, your statutory consumer rights remain unaffected. Certain made-to-order or personalised goods may be exempt from the standard right of withdrawal under applicable consumer law.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For any questions regarding returns or refunds, please contact us at info@vickysstyle.com.